• complex organizations
• knowledge
• knowledge sharing model
• knowledge sharing system

This thesis work traces the key stages of evolution of knowledge, up to the present day, in which it has become an essential asset for the success and survival of Organizations operating in competitive and constantly changing environments. In this respect, the purpose of the thesis is to present a possible Knowledge Sharing Model for complex organizations of products and services, the success of which depends on their main source of knowledge: people, and a possible strategy for its implementation. The Thesis work closes with a case study of Knowledge Integrated Share System in GE Oil&Gas (Florence), a multinational Company that is committed to acquire, preserve and spread knowledge provided by their employees, with emphasis on knowledge that they have experienced in the context of project works. The case study shows the path followed to put together the critical factors of the System: tool, network of people and knowledge, starting from an overview of the current context and arriving to the implications of the System on the organizational culture.