ETD

Archivio digitale delle tesi discusse presso l’Università di Pisa

Tesi etd-09172018-235934

Tipo di tesi

Tesi di laurea magistrale

URN

etd-09172018-235934

Titolo

Hotel performance analysis based on Booking.com reviews

Dipartimento

INFORMATICA

Corso di studi

INFORMATICA PER L'ECONOMIA E PER L'AZIENDA (BUSINESS INFORMATICS)

Parole chiave

Booking.com
cluster analysis
data mining
European hotel reviews

Data inizio appello

05/10/2018

Consultabilità

Completa

Riassunto (Inglese)

Riassunto (Italiano)

In this thesis, we analyze hotels reviews provided by the Booking web platform, relative to hotels located in the heart of six important European cities. By analyzing the various attributes of the hotels and the scores and contents of the reviewer evaluations, we cluster the hotels according to the number of monthly reviews and monthly ratings of the hotel. We aim to find commonalities and characteristics, weak and strong points of hotels in European cities and propose some possible improvements based our analysis results.

File

Nome file	Dimensione
ZCXHotel...views.pdf	10.46 Mb
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