ETD

Archivio digitale delle tesi discusse presso l'Università di Pisa

Tesi etd-09152016-175657


Tipo di tesi
Tesi di laurea magistrale
Autore
BENEVENTO, ELISABETTA
URN
etd-09152016-175657
Titolo
Process Discovery in Healthcare: The Pisa Hospital Case Study
Dipartimento
INGEGNERIA DELL'ENERGIA, DEI SISTEMI, DEL TERRITORIO E DELLE COSTRUZIONI
Corso di studi
INGEGNERIA GESTIONALE
Relatori
relatore Prof. Aloini, Davide
relatore Prof. Dulmin, Riccardo
relatore Ing. Stefanini, Alessandro
Parole chiave
  • Healthcare processes
  • Business process analysis
  • Process Mining
Data inizio appello
05/10/2016
Consultabilità
Non consultabile
Data di rilascio
05/10/2086
Riassunto
The aim of this thesis is to provide healthcare organizations with a means to perform and improve business process analysis, in order to obtain a better understanding about their processes. Healthcare processes are highly dynamic, complex, ad-hoc and multidisciplinary. For this reason, performing business process analysis is difficult, time-consuming and costly. Process Mining offers an innovative approach to overcome these problems. In this thesis, a methodology based on Process Mining is developed, that allows hospital managers to obtain detailed process knowledge, based on data stored in the healthcare information systems. The methodology is applied to a case study conducted at Pisa Hospital. The results can help hospital managers make decisions related to capacity planning and resources allocation and for making necessary changes in the process of care.
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