• healthcare
• KPI
• operating theatre

This thesis is a result of a larger collaboration project between MIT and University of Pisa. The analyses are focused on the interaction between actors in unstructured processes, because it is the most important factors which influence the evolution of the process itself.
This case study inside the Pisa-Cisanello University Hospital is an opportunity to extend previous MIT studies to a new organization, and potentially explore insights due to possible influence of different patterns of behaviour, organization of work and cultural factors on teams’ collaboration dynamics and adopted coordination mechanisms.