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Tesi etd-09152016-175657


Thesis type
Tesi di laurea magistrale
Author
BENEVENTO, ELISABETTA
URN
etd-09152016-175657
Title
Process Discovery in Healthcare: The Pisa Hospital Case Study
Struttura
INGEGNERIA DELL'ENERGIA, DEI SISTEMI, DEL TERRITORIO E DELLE COSTRUZIONI
Corso di studi
INGEGNERIA GESTIONALE
Commissione
relatore Prof. Aloini, Davide
relatore Prof. Dulmin, Riccardo
relatore Ing. Stefanini, Alessandro
Parole chiave
  • Process Mining
  • Business process analysis
  • Healthcare processes
Data inizio appello
05/10/2016;
Consultabilità
parziale
Data di rilascio
05/10/2019
Riassunto analitico
The aim of this thesis is to provide healthcare organizations with a means to perform and improve business process analysis, in order to obtain a better understanding about their processes. Healthcare processes are highly dynamic, complex, ad-hoc and multidisciplinary. For this reason, performing business process analysis is difficult, time-consuming and costly. Process Mining offers an innovative approach to overcome these problems. In this thesis, a methodology based on Process Mining is developed, that allows hospital managers to obtain detailed process knowledge, based on data stored in the healthcare information systems. The methodology is applied to a case study conducted at Pisa Hospital. The results can help hospital managers make decisions related to capacity planning and resources allocation and for making necessary changes in the process of care.
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