• Business process analysis
• Healthcare processes
• Process Mining

The aim of this thesis is to provide healthcare organizations with a means to perform and improve business process analysis, in order to obtain a better understanding about their processes. Healthcare processes are highly dynamic, complex, ad-hoc and multidisciplinary. For this reason, performing business process analysis is difficult, time-consuming and costly. Process Mining offers an innovative approach to overcome these problems. In this thesis, a methodology based on Process Mining is developed, that allows hospital managers to obtain detailed process knowledge, based on data stored in the healthcare information systems. The methodology is applied to a case study conducted at Pisa Hospital. The results can help hospital managers make decisions related to capacity planning and resources allocation and for making necessary changes in the process of care.